Return Policy
At Nostalgic Shopper, we want you to be completely satisfied with your nostalgic treasures. However, we understand that sometimes an item may not work out as expected. This Return Policy outlines the procedures and conditions for returning items purchased through nostalgiashopper.com.
Important Note Before Returning Items
Please do not return any items without first contacting us for return instructions. Returns sent without prior authorization may not be processed. Additionally, returns may need to be shipped to an address different from the return address shown on your original shipping label. We do not offer direct exchanges at this time.
Return Policy Overview
Our return policy varies depending on the specific vendor who fulfilled your product. Please identify the vendor name associated with your item (found below the product title on the product page) and refer to the applicable policy below.
Vendor Return Policy for Nostalgic Shopper Branded Products
This policy applies to items with vendor names including:
- Nostalgic Shopper Originals
- Nostalgic Shopper Limited
- Nostalgic Shopper Custom Classics
- Nostalgic Shopper Custom Brands
- Nostalgic Shopper Custom Products
- Nostalgic Shopper Figures
- Nostalgic Shopper Entertainment
- Nostalgic Shopper Printed Products
- Toynk Collectibles
Return Window: Items may be returned within 30 days after the date they are delivered to you.
Refund Process: A full refund for the purchase price of the item will be issued, excluding any original shipping fees paid. The refund will be processed after the returned item(s) is received and inspected at our returns facility. Once processing is complete, a credit will be issued back to the original credit card used for the purchase.
Condition Requirements: To qualify for a refund, all returned items must:
- Contain all original packaging, tags, and materials
- Be in re-sellable condition (items not meeting this standard may be subject to a damage fee)
- For apparel items: be unworn and unwashed
Reporting Timeframes:
- Lost Items: Any items not received must be reported within 90 days of the original purchase date
- Damaged Items: Items arriving damaged must be reported within 30 days of delivery
Vendor Return Policy for Electronics Products
This policy applies to items with vendor names including:
- Victrola
- Studebaker
- Jensen
Return Eligibility: These brand products are generally not eligible for return unless the item arrives damaged or defective.
Damaged or Defective Items: If your electronics item arrives damaged or defective, please contact us within 30 days of delivery for assistance. When reporting damage, please include your order number and a description of the issue to help us process your request efficiently.
How to Initiate a Return
To begin the return process for any eligible item:
- Contact us with your order number and the reason for your return
- Provide any relevant details about the item and your purchase
- Await return instructions from our customer service team
- Follow the provided instructions carefully for packaging and shipping your return
Qualified returns will receive specific guidance on where to send your item and any additional steps required.
Refund Processing Time
Once your returned item is received at our returns facility, please allow time for inspection and processing. After processing is complete, refunds are issued to the original payment method. The time required for the credit to appear in your account may vary depending on your financial institution’s processing times.
Non-Returnable Items
Please note that certain items may not be eligible for return under standard policies, including:
- Electronics products (unless damaged or defective)
- Items returned beyond the applicable return window
- Items not in original condition with all materials included
- Apparel that has been worn, washed, or shows signs of use
- Items returned without prior authorization
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method when returning items, as we cannot be responsible for items lost in transit back to our returns facility.
Damaged or Incorrect Items
If you receive an item that is damaged during shipping or if we’ve sent you the wrong product, please contact us immediately. We will work with you to resolve the issue promptly, which may include arranging for a replacement or refund with appropriate shipping arrangements.
Questions About Returns
If you have questions about whether your specific item qualifies for return or need assistance with the return process, please contact our customer service team with your order number and details about your situation.
Policy Updates
Nostalgic Shopper reserves the right to modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting to nostalgiashopper.com. We encourage you to review this policy periodically.
Our Commitment to You
At Nostalgic Shopper, we value your business and want you to shop with confidence. While we maintain clear return policies to ensure consistency and fairness, we also understand that unique situations may arise. If you have concerns about a specific purchase, please reach out to us, and we will do our best to address your needs appropriately.
Thank you for choosing nostalgiashopper.com for your nostalgic merchandise needs. We appreciate your trust in us and look forward to helping you find treasures that bring joy for years to come.